customer centricity

Reinvent your customer relationships!

The digital transformation is changing the way your customers discover products and use services, where they get information and why they buy.
For companies that want to remain successful in the long term, it is therefore no longer enough to focus solely on an innovative portfolio - it is much more important to address your own offers in the customer dialogue more individually and quickly and to build more intensive customer relationships. At the same time, it is important to use your marketing resources economically and efficiently. We support you in using the opportunities of consistent customer centricity: with the right concepts, intelligent IT tools and manpower for implementation. For a successful customer experience that inspires your customers and creates competitive advantages.

Are you ready to take your customer relationships to the next level?

Competencies

Your advantage - our advice. Analytically. Holistic. Future-oriented.

Your focus - our mission. Enthusiastic about technology. Neutral. With added value.

Your success - our mission. Reliable. Economical.
Safe.

Consulting
Marketing IT
Marketing Support

Your advantage - our advice. Analytically. Holistic. Future-oriented.

Consulting

Your focus - our mission. Enthusiastic about technology. Neutral. With added value.

Marketing IT

Your success - our mission. Reliable. Economical.
Safe.

Marketing Support
Competencies

Find out how customer centricity works as full service

Customer satisfaction comes from the perfect interplay of strategy, technology and implementation. Our teams of experts deliver excellent individual services, but also create important synergies through the interaction of the disciplines. Always with the result in mind: Your economic success.

Find out more
References

How we move our clients forward? - Like this, for example:

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Scalable webshop for sustainable growth

By building the shop on Shopify, Schweihofer was able to lay the foundation for the future.

Details
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Directly to our references
News

Customer Experience Management

"Paths are made by walking them."
Franz Kafka

This is how you use the central lever for value creation and growth!

In our new whitepaper, you can find out what is important when designing the customer journey and how you too can achieve customer experience excellence in five steps.

More information on the topic of customer journey at:

https://www.netzwerk-p.com/expertise-und-impulse/np-analytics
Employee: Marius Hetterich

Data management brings more than time savings!

"Paths are made by walking them."
Franz Kafka

Whether purchasing, marketing department or production: the potential of data science methods can provide meaningful benefits across the entire value chain.

You can find more insights on data analytics in our latest newsletter or in our free whitepaper on data-driven marketing at:

https://www.netzwerk-p.com/expertise-und-impulse/np-analytics
Subscribe to the nP Newsletter now!
Employee: Marius Hetterich

Free Webinar: Our Learnings from 7 Years of B2B Shops

"Paths are made by walking them."
Franz Kafka

By what characteristics do we recognize the need for action? Why is the balance between conscious change and respectful preservation important to us? Marius Hetterich (e-commerce expert and lecturer at the DHBW) presents our strategic approach, which builds on the learnings of numerous e-commerce projects. Followed by a discussion and Q&A session.

Register now for the free expert webinar on 15.04.2021
Employee: Marius Hetterich

network P since 01.09.2020 with sharpened profile

"Paths are made by walking them."
Franz Kafka

The digital revolution is changing the way your customers find out about products and use services, and where and why they make purchases. Your customers want answers and solutions instead of advertising slogans. Your customers expect a perfect shopping experience – convenient, seamless and personalised. Modern marketing therefore means communicating the right message in the right context at the right time through the right contact point. Whilst this does indeed make the customer journey more complex and fragmented, it also offers new opportunities for communication and interaction. We'll support you in making the most of these opportunities: With the right concepts, intelligent IT tools and manpower during the implementation phase. For a successful customer experience that gets your customers excited and gives you a competitive edge.

Find out more
Management: from left to right: Frank Rayker, Jens Leven, Claudia Berkenhoff and Thomas Bausch

Customer experience management: The experience makes the difference

As products become more interchangeable, prices more volatile and suppliers more comparable, emotions increasingly influence purchasing decisions: Customer experience is becoming the new currency for economic success.

Subscribe to the newsletter now and receive more insights on the topic, including the white paper"Customer Experience Management.How to use the central lever for value creation and growth".

http://bit.ly/nPnewsletter
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