Customer satisfaction does not happen by chance. It comes about from the perfect intertwining of strategy, technology and execution. Our expert teams deliver excellent individual services, whilst also creating important synergies in the interplay of the three disciplines. Because we consider ourselves to be more than simply consultants, technical service providers and process managers – we're also initiators and optimisers with a holistic perspective. We always have the result in mind: Your customers' successful customer journeys.
Your customers expect the best experience. Analogue and digital. Seamless interaction. At every point in time, at every touch point. This growing complexity constantly opens up new possibilities. However, it also imposes high requirements on your marketing communication: What does the perfect customer journey look like? What expectations do your customers have of products, processes and services? And how do innovative technologies contribute to a targeted and quantifiable use of your budget?
Consulting, as we understand it, is always targeted and end-to-end. These aren't only concepts. It's about recommendations for action that work and are economically efficient. We advise analytically, strategically and operatively – from optimising your marketing process via user experience and innovation management to precise technical solutions.We help you to tap into the topics of the future, structure objectives, operationalise processes and evaluate results. Based on valid data. Visionary, yet practice-oriented. As a sparring partner, signalman and solution seeker. Your experts, engaged in agile work with our experts. Together, we'll rethink your marketing communication. Consistently from the perspective of your customers.
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Conception and implementation of an individualised and automated multi-channel communication measure, as well as its corresponding IT platform.
Customer-orientation is inseparably linked to automation, digitalisation and individualisation: Data must be collected and interpreted, content must be organised and communicated in a way that is specific to each channel. Reliable, in real time and cost effective. Intelligent technologies are therefore a prerequisite for designing innovative customer experiences.
We'll bring your marketing IT into the modern age, make complex workflows easier and your teamwork more effective. We think in terms of customer expectations and create meaningful technologies. We'll analyse your existing infrastructure, advise you on how to improve it and support your team during implementation. How do you benefit? As a neutral technology partner, we make our selections from products by leading providers regardless of manufacturer – with economic prudence, according to transparent criteria and tailored to your objectives.
Measurable competitive advantages in the e-commerce sector, through transparent preparation of key figures from various data sources.
Over a period of three years, netzwerk P has created added value many times over with the introduction of a MAM/PIM system for departments at STIHL Deutschland.
Our goal is to get your customer experiences off the ground. Online and offline. For all channels. For just one unit or however many millions. Technologically perfect, by the agreed deadline, within the agreed budget.
Project manager, media specialist, user experience concept designer, technical service provider, data scientist – as a partner for implementation, we can take on various operative roles. In all areas of technical implementation for communications and advertising media. You'll benefit from our resources, effective methods, industry expertise and a broad spectrum of intelligent technologies. Our goal is to get your customer experiences off the ground. Online and offline. For all channels. For just one unit or however many millions. Technologically perfect, by the agreed deadline, within the agreed budget: The parts of the project that are weighing you down are exactly the ones we'll take off your shoulders. With agile teams and solution portfolios individually tailored to you. It is also important to us to prove the effectiveness of our solutions by evaluating customer-oriented operating figures. We work towards sustainable and quantifiable success for your data-driven marketing communication.
As a service for the specialist trade, relevant information is presented on an individually programmed platform in a clear and easily understandable way.
Digital extensions must be catchy and offer added value for the end user.