Click & Meet solution for stationary trade

MarTech

customer experience

POS/Retail

Mobile

B2C

Together with the technology partner Passcreator, netzwerk P has developed the Click & Meet solution "smartervisit". With the help of the web-based solution, customers can book their visit to the stationary trade easily, quickly and securely in advance.

Initial situation

For the gradual opening of stationary trade during the Corona pandemic, regulations were made to continue to contain the incidence of infection. Among other things, shops are only allowed to receive customers if they have booked an appointment in advance and their visit is recorded. In order to enable consultation and service in the shops again, GRAVIS was looking for a suitable solution.

"With the help of smartervisit, we were able to offer our customers a great service to book appointments securely and in advance within a very short time. We were also able to guide walk-in customers easily to the booking platform via QR codes on the branches and resolve waiting times in front of the shop. We are very pleased with the solution, which works very easily for our customers and us and, through the wallet cards, creates the perfect link between booking online and recording the visit on site."

Roham Soleimani, GRAVIS

Solution

With the help of the booking platform "smartervisit", GRAVIS was able to welcome customers again after a very short initial setup. Through the intuitive adaptation of the design elements to the corporate design of the company and the integration on their own website, a consistent customer journey was mapped.

The customer can select the day and time slot via the booking calendar. After entering the data, the appointment is booked and the customer immediately receives an appointment confirmation and the option to save their personalised access card in the form of a wallet card. The customer can access this quickly and easily as soon as they reach the branch. On site, the booking can be verified contactlessly with the help of the "Doorkeeper" by scanning the individual QR code, which is displayed on the front of the wallet card. In the background, access is documented in order to make possible infection chains traceable. Further information on the back of the wallet card allows customers to cancel their bookings if necessary.

Result

Thanks to the quick and easy-to-use solution, GRAVIS was able to equip 40 branches across Germany with the Click & Meet solution. In the first month alone, over 7,000 bookings were made and compliance with the specifications was ensured. The consideration of individual opening hours and maximum permissible visitor numbers per branch offers maximum flexibility. In addition, it is possible to react quickly to adjustments within the regulations to curb the occurrence of infections. After the legal requirements have been relaxed, our solution is available as an additional service to simplify the arrangement of consultation or service appointments.